Customer Service Lunch & Learn with Renee Rongen

"Fishing" for Customers?
"Cast your line" and "hook" them Superior Customer Service

Get Back to the Basics & Learn:

• Tips for Landing New Customers
• How to Develop Long-Term Relationships
• How to Keep Your Current Customers Happy

PLUS: Best (or worst) Customer Service in Fergus Falls EXPOSED!

Featuring Reneé Rongen. "News Flash- You are the Customer Service Department!"
 
When passion, purpose, productivity, people and profitability are the cornerstones of an organization and they want the WOW factor, they hire Reneé Rongen.  Reneé is an award winning humorous and inspirational speaker, author and business consultant.  She is one of the most in-demand and top rated speakers in the U.S. and Canada.  From being a Marketing Strategist for large organizations to Motherhood, Board Trustee to class rooms and everywhere in between - Reneé engages her audience with her “legacy living” philosophy.  Media has dubbed her “The Mother of Motivation and a combination of Lily Tomlin, Oprah and Mother Teresa.” Her messages transcend age, culture and profession.  Renee’s  comedic timing coupled with her acclaimed gift as master story teller make her the perfect fit  for organizations who want to inspire and grow their culture to be the best in the industry. 
 
In addition to her speaking, Renee is an accomplished author and has written the Christmas Coffee Table Classic; Grandy’s Quilt…A Gift For All Seasons in addition to being a feature author in Chicken Soup for the Soul… Answered Prayers and Bedpan Banter.  Her newest work titled The Spirit of a Woman will be released in the summer of 2012. 
 
Reneé holds a Bachelor Degree in Business from the College of St. Benedict.  She studied in Salzburg, Austria and has completed graduate course work at the University of Mary. She is the International Spokesperson for the Pay It Forward Foundation, a member of the National Speakers Association and Minnesota Speaker Association.  She has served as Trustee on numerous corporate, healthcare, economic development, education and foundation boards. Additionally, she is the recipient of the Woman Entrepreneur of the Year Award by the Women’s Business Center. Reneé is a Founder and Past President of the Northwest Minnesota Women’s Fund and is a hospice volunteer.  Renee’s legacy living philosophy has been featured in numerous national publications including Entrepreneur, Fortune, Better Homes and Gardens, Female Entrepreneur, Smart Money, Minnesota Women’s Business and Parenting Magazines.   
 

Sponsored by the Chamber, CVB, Bremer Bank, Nelson Auto Center, Otter Tail Power Co., and Service Food